Privacy Policy

Data and privacy statement

The Research Institute for Disabled Consumers (RIDC) is committed to protecting your privacy, being open about how we use data, and upholding our policy on acceptable behaviour.

If you have any queries about this statement, please contact our Panel and Insight Manager by email [email protected].or by phone on 020 7427 2460.

Data and privacy

See below about the following:

  • What information do we collect?
  • Why do we collect this information?
  • How do we use the information we collect?
  • How can you change your contact details and marketing preferences, or check what information we have about you?
  • How can you unsubscribe from our emails, mail or phone updates?
  • How do we protect your personal information? 
  • Do we refund donations?
  • Do we disclose the information we collect to other organisations?
  • What is your right to access?
  • Do we use cookies on our websites?
  • Do we use third party platforms or tools on our websites?
  • List of third party platforms we use.

What information do we collect?

RIDC requests personal and statistical information from you when you take part in particular activities, request information from us, look at our websites or social media profiles.
These activities could include but are not limited to: making a donation, applying for staff or volunteer positions, requesting to receive our email updates, registering to be a member of our consumer panel, looking at content, and commenting on or sharing content.

We collect personal information from the people who help us conduct research products and from people who request information to give them assistance. 

Why do we collect this information?

We collect statistical information about how our website, social media and email updates are being used. This information helps us improve the services and information we offer you by providing insights into what content, activities and communications styles are most popular or relevant to our website, email and social media visitors. We use Google Analytics and the analytical tools of our third-party platforms and social media accounts to collect this information, which is anonymous.

We collect personal information when you give a donation, join the research panel make a request for information, add user reviews to Rate it!, enquire about a volunteer role or apply for a job, or request to be added to our email list. We need to collect personal details so we can appropriately respond to your request or activity.

The types of personal information we will ask you for and collect could include, but are not limited to: title, name, date of birth, email address, postal address, telephone number, payment details, or opinion about an issue.

We will also ask you if, and how, you would like us to contact you again, for example via email, mail or phone.

To provide the best advice and information we can to disabled and older people, we often need to collect information about them, their impairment(s) and their experiences.

How do we use the information we collect?

We use the personal information you provide us to ensure that any services or information you have requested can be fulfilled; donations you have made are properly administered and receipted.

We do not share your personal information with anyone.

If you asked to receive more information about RIDC’s activities and news, we will use the personal contact information you provided to stay in touch with you.

We use the statistical information to improve the services and information we offer by providing insights into what content, activities and communications styles are most popular or useful to visitors.

The information we collect from our research panel is used to help us further develop our specialist research, ensuring that products and services are inclusive and accessible for all from the start, not as an afterthought. 

How can you change your contact details and marketing preferences or check what information we have about you?

You can ask to update your current contact information or marketing preferences, or check what personal information RIDC might have about you, by contacting our team: RIDC, Impact Hub, Kings Cross, London N1 9AB or by email: [email protected].

How can you unsubscribe from our emails, mail or phone updates?

You can ask to stop receiving email updates or phone calls from RIDC by contacting us directly by phone at 020 7426 2460, by post or email at [email protected] , or by clicking on the unscribe link associated with all our communications.

Please note we may have to contact you to confirm we have your correct details.

You can also unsubscribe yourself from our email updates by selecting the unsubscribe link at the bottom of all update emails or and following the instructions. Or phone us, or email us at [email protected].

Please note: If you make a donation or request information you will receive a once-off transactional email about that activity for your records.

How do we protect your personal information?

All the donation forms on our websites are via our accounts with third party donation. All the forms on these systems use SSL encryption to ensure that the information is secure. SSL is a more secure form of transmission for sending data across the internet.
Please note that while we have taken every appropriate measure to secure your data, transmission of information over the internet is never 100% secure, so, while we take all possible precautions, we can’t 100% guarantee the security of any information you submit to us via our website.

We also take all appropriate measures to ensure that any personal information we receive is kept on secured servers. Access to our servers is restricted to a small team of trained staff. 

Do we refund donations?

Under the UK Charity Commission rules, donations can only be refunded in exceptional circumstances; for example RIDC making an administrative error such as accidentally taking two payments instead of one. Please be aware that errors of this nature will normally be settled by your bank and credit or debit card issuer, who will then claim the money back from us. If you believe we have made an error, please contact us. Phone: 020 7427 2460, email: [email protected].

Do we disclose the information we collect about you to other organisations?

RIDC complies with the data protection legislation. RIDC has a strict policy to never sell or share personal information with third parties. Any data collected will not be supplied, shared, or disclosed to any external organisations or individuals, unless you give explicit permission or there is a legal obligation to do so.

However, there may be some cases that we will share the personal data of our supporters:

Request from law enforcement agency or court

We may need to disclose your information if required to do so by law or in response to a court order or law enforcement agency.


In exceptional circumstances, where we think someone is at serious risk of being harmed or is in immediate danger, we may contact the police or a local health or relevant safeguarding team to intervene.

Your right to get access to the personal data we hold about you

You have the right to ask for a copy of the personal information we hold about you free of charge. If you wish to exercise this right, please contact the Panel and Insight Manager, RIDC, Impact Hub, Kings Cross, London N1 9AB.  Phone: 020 7427 2460 or email: [email protected].

Third party platforms

To support our digital communication, fundraising and campaign efforts, we use some third-party platforms that provide RIDC with secure, efficient and effective ways to deliver our communications and research.  Our data and privacy policy and processes apply to all of our third-party tools.

  • Constant Contact
    Constant Contact is an online tool used to send email newsletters and other communications.

  • Qualtrics
    Qualtrics is our main data management and surveying platform for our consumer panel.

  • Dovetail
    Dovetail is an online platform that we use to transcribe and analyse video and text gathering during focus groups, workshops and interviews. 

Changes to our privacy statement

RIDC reserves the right to amend any part of this data and privacy policy.

This is the latest version of RiDC's Data and Privacy Policy. By continuing to use this website, you will be deemed to have accepted this policy.

January 2024