"In Westfield they used to have this thing called the roaming concierge."
"You could go to the front desk, and they would get someone to take you to the shop. For a short visit they would wait with you or if it was a longer visit, you rang the security people again and they picked you up.
Now, this service is still not running.
So when I got there, I basically had to fend for myself. I knew the shop I needed was on the right-hand side about halfway down. So I went roughly the right kind of distance, but I had to ask in three or four shops.
I really hope this isn't an excuse to remove the service. It was something that they brought in at Westfield to do it in all the country as far as I know. And I hope that they aren’t now going to use this as an excuse to get rid of it forever."
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